If you need care from the practice, we are working differently, usually by phone and sometimes by video.
These changes are designed to reduce the number of patients attending the surgery. This in turn reduces the chance of a patient passing on covid-19 to other patients or members of our team, and also helps to prevent the possible transmission of the virus from members of our team to patients.
We are also making extensive use of text messaging to provide information and advice, often with web links for further information. We can use text messaging to start a video consultation and to receive photographs that you can send us securely – so if you have a rash for example your GP can take a look without you necessarily having to attend for a face to face appointment.
If you speak to a GP and they decide that you need to be seen face to face for an examination then they will arrange for you to come in.
We know that some patients will be wary of coming here for essential blood tests for example. Our aim is to keep the Practice a safe place to come. We have a variety of measures in place to achieve this, such as enhanced cleaning. For some patients we may arrange a home visit, for others we can offer in-car assessments.
For all patients you will notice that our clinical team are wearing full PPE during your consultation.
Finally, if you do attend the surgery please follow the signage around the building and the instructions of staff. Handwashing facilities are available at the entrance and very few people will be in the waiting room at any one time. We are also encouraging patients to wait outside the building in the fresh air where possible.
All of the measures that we are taking are aimed at protecting our patients and our team and are under constant review as the situation changes.